Privacy Policy
Last Updated: 08.02.2024
This Privacy Policy explains how Dex Studio Ltd. (“Dex Studio”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you access or use our software and services (the “Services”). We are committed to respecting your privacy and protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are the data controller of your personal data and you can contact us at:
Dex Studio Ltd.
Sutherland House 43
London/United Kingdom
E17 6BU
Email: support@dexstudio.com
Phone: +44 20 1234 5678
Please read this Privacy Policy carefully before using the Services. By using the Services, you consent to the terms and practices described in this Privacy Policy. If you do not agree to this Privacy Policy, you may not use the Services.
- Personal Data Collected
We collect the following types of personal data from you:
– Name and email address: We collect your name and email address when you create an account with us or when you contact us for customer service or support. We use this data to identify you, communicate with you, and provide you with the Services.
– Payment information: We collect your payment information, such as your credit card number, expiry date, and billing address, when you purchase any of our Services. We use this data to process your payment and provide you with the Services. We do not store your payment information on our servers, but we use a third-party payment processor to handle the transactions.
– User content and data: We collect any content or data that you create, upload, transmit, or display through the Services, such as text, images, audio, video, or other materials (the “User Content”). We use this data to provide, improve, and promote the Services. You retain all rights and ownership of your User Content, subject to the license you grant to us in our Terms of Service and End User License Agreement.
– Device and usage information: We collect information about your device and how you use the Services, such as your device type, operating system, browser, IP address, location, language, and other technical data. We also collect information about your activity on the Services, such as the pages you visit, the features you use, the time and duration of your sessions, and other statistical data. We use this data to provide, improve, and personalize the Services, as well as to analyze and optimize the performance and security of the Services.
- Lawful Basis for Processing
We process your personal data based on the following legal grounds:
– Performance of a contract: We process your personal data because it is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. For example, we process your name, email address, and payment information to provide you with the Services you purchase from us.
– Consent: We process your personal data based on your consent. For example, we process your User Content and data based on your consent when you submit, post, or otherwise make available any User Content through the Services. You can withdraw your consent at any time by contacting us or by changing your settings in the Services.
– Legitimate interests: We process your personal data based on our legitimate interests or those of a third party, provided that your interests and rights do not override those interests. For example, we process your device and usage information to improve and personalize the Services, as well as to analyze and optimize the performance and security of the Services.
- Data Sharing and Transfer
We may share your personal data with the following third parties for the purposes described below:
– Payment processors: We use a third-party payment processor to handle the transactions for the Services. The payment processor may collect and process your payment information on our behalf. The payment processor is subject to its own privacy policy, which you can review before making a purchase.
– Analytics providers: We use third-party analytics providers to help us measure and understand how users interact with the Services. The analytics providers may collect and process your device and usage information on our behalf. The analytics providers are subject to their own privacy policies, which you can review before using the Services.
– Other users: If you choose to share your User Content or data with other users of the Services, such as by posting or commenting on the Services, your User Content or data may be visible to those users. You are solely responsible for your User Content or data and the consequences of sharing it with others. We are not responsible for the privacy or security of any User Content or data that you share with other users of the Services.
We may also disclose your personal data to other third parties if:
– You have given us your consent to do so;
– We are required or permitted to do so by law, regulation, or legal process, such as a court order or subpoena;
– We are involved in a merger, acquisition, sale, or transfer of assets, in which case your personal data may be transferred to the new entity;
– We need to protect the rights, property, or safety of Dex Studio, our users, or the public, such as to prevent or stop fraud, abuse, or illegal activity.
Some of the third parties with whom we may share your personal data may be located outside the UK, such as in the European Union or the United States. When we transfer your personal data outside the UK, we will ensure that there are adequate safeguards in place to protect your personal data, such as the UK adequacy decisions, the EU-US Privacy Shield Framework, or the standard contractual clauses approved by the UK’s Information Commissioner’s Office (ICO).
- Data Security
We take reasonable and appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use encryption, firewalls, access controls, and other technical and organizational measures to safeguard your personal data. However, no method of transmission or storage is completely secure and we cannot guarantee the absolute security of your personal data. You are responsible for maintaining the security and confidentiality of your account and password and for notifying us immediately of any unauthorized use of your account or any other breach of security.
- User Rights
You have the following rights over your personal data under the UK GDPR:
– Right of access: You have the right to request a copy of the personal data we hold about you and to check that we are processing it lawfully.
– Right of rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
– Right of erasure: You have the right to request that we delete or remove your personal data from our systems, where there is no good reason for us to continue processing it.
– Right of restriction: You have the right to request that we restrict the processing of your personal data, where you have a valid reason to do so, such as if you contest the accuracy of the data or if you object to the processing.
– Right of data portability: You have the right to request that we transfer your personal data to you or another party, in a structured, commonly used, and machine-readable format, where the processing is based on your consent or a contract and is carried out by automated means.
– Right to object: You have the right to object to the processing of your personal data, where the processing is based on our legitimate interests or those of a third party, unless we can demonstrate compelling and overriding grounds for the processing.
– Right to withdraw consent: You have the right to withdraw your consent to the processing of your personal data at any time, where the processing is based on your consent. This will not affect the lawfulness of the processing before you withdrew your consent.
– Right to complain: You have the right to make a complaint about our data handling to the UK’s Information Commissioner’s Office (ICO), the supervisory authority for data protection issues in the UK. You can contact the ICO at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: casework@ico.org.uk
Phone: +44 303 123 1113
To exercise any of your rights, please contact us using the contact details provided above. We will respond to your request within one month, unless the request is complex or we receive a large number of requests, in which case we may extend the response time by another two months. We may charge a reasonable fee or refuse to comply with your request if it is manifestly unfounded, excessive, or repetitive.
- Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect and store information about your device and usage of the Services. Cookies are small text files that are placed on your device by a web server when you access the Services. They are used to store information such as your preferences, settings, login status, and other data that help us provide, improve, and personalize the Services. We may also use other tracking technologies, such as web beacons, pixels, or scripts, to collect and store information about your device and usage of the Services. These technologies may also allow us or our third-party partners to recognize you across different devices and websites.
We use the following types of cookies and tracking technologies for the following purposes:
– Essential cookies: These cookies are necessary for the proper functioning of the Services, such as to enable you to log in, access your account, and use the features of the Services. You cannot refuse these cookies, as they are essential for the Services to work.
– Functional cookies: These cookies allow us to remember your choices and preferences, such as your language, display, and other settings. They also enable us to provide you with enhanced and personalized features, such as remembering your login details, your User Content, and your feedback. You can refuse these cookies, but this may affect the functionality and performance of the Services.
– Analytical cookies: These cookies help us to measure and understand how users interact with the Services, such as the pages they visit, the features they use, the time and duration of their sessions, and other statistical data. They also help us to identify and fix any errors or issues that may occur on the Services. We use third-party analytics providers to collect and process this data on our behalf. You can refuse these cookies, but this may affect our ability to improve and optimize the Services.
– Marketing cookies: These cookies help us and our third-party partners to deliver relevant and personalized ads to you based on your interests and preferences. They also help us to measure the effectiveness and performance of our advertising campaigns. You can refuse these cookies, but this may affect the quality and relevance of the ads you see.
You can manage your cookie settings through your browser or device settings. You can also opt out of some third-party cookies by visiting their respective opt-out pages. For more information on how to control or delete cookies, please visit https://www.aboutcookies.org/.
We may also use other tracking technologies, such as web beacons, pixels, or scripts, to collect and store information about your device and usage of the Services. These technologies may also allow us or our third-party partners to recognize you across different devices and websites. You can disable or limit these technologies by adjusting your browser or device settings, but this may affect the functionality and performance of the Services.
- Data Retention
We will retain your personal data for as long as necessary to provide you with the Services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The retention period may vary depending on the type and purpose of the data, but we will not keep your personal data for longer than reasonably required. When we no longer need your personal data, we will securely delete or anonymize it.
- Policy Updates
We may update this Privacy Policy from time to time, in our sole discretion, to reflect changes in our data practices, the Services, or the applicable laws and regulations. We will notify you of any material changes by posting the updated Privacy Policy on our website or through the Services, or by sending you an email or other notification. The date of the last update will be indicated at the top of this Privacy Policy. Your continued use of the Services after the update means your acceptance of the new terms. We encourage you to review this Privacy Policy periodically to stay informed of how we handle your personal data.
- Complaints
If you have any complaints or concerns about our data handling, please contact us using the contact details provided above. We will do our best to address and resolve your issues as soon as possible. You also have the right to make a complaint to the UK’s Information Commissioner’s Office (ICO), the supervisory authority for data protection issues in the UK. You can contact the ICO at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: casework@ico.org.uk
Phone: +44 303 123 1113